QUESTIONS AND ANSWERS

Q1.	What new Compaq ProLiant ML370 models are being offered?
A1.	Compaq is now offering the ProLiant ML370 G2 tower and rack servers with the latest Intel Pentium III processing technology (512K cache). Tower:  ProLiant Model ML370T02 P1.40-512 Rack:     ProLiant Model ML370R02 P1.40-512 In addition to: Tower:  ProLiant Model ML370T02 P1.13-512 Rack:     ProLiant Model ML370R02 P1.13-512 Tower:  ProLiant Model ML370T02 P1.26-512 Rack:     ProLiant Model ML370R02 P1.26-512
Q2.	What are the standard features of the Compaq ProLiant ML370?
A2.	The Compaq ProLiant ML370 includes: Highly serviceable 5U tower or rack chassis Single Pentium III Flip Chip PGA processor with 512K on die cache (2P capable) ServerWorks HE SuperLite Chipset with 133MHz Front Side bus Triple-peer PCI bus architecture with support for: 6 - 64Bit PCI slots (2- 66MHz PCI Slots (Hot Plug), 4- 33MHz) 256MB of 133MHz registered ECC SDRAM DIMM memory 2:1 Interleaved (upgradeable to 6GB) Integrated Dual Channel Ultra3 SCSI Integrated 10/100 Fast Ethernet NIC with Wake on LAN capability Single 500W power supply (optional redundancy) Hot Plug Fans (optional redundancy) 6 - 1" Hot Plug Hard Drives bays, 40X CD ROM, Floppy, 2 available half height media bays System Health LED's, Unit ID Light Redundant ROM Support, ROM Based Setup Utility (RBSU), PXE, Automatic Server Recovery SmartStart and Compaq Insight Manager Compaq's industry-leading Pre-Failure Warranty
Q3.	What are the physical dimensions and weight of the ProLiant ML370 G2 server?
A3.	The Compaq ProLiant ML370 includes: The physical dimensions are as follows: Length (with Bezel): 686 mm (27.00 in.) (add 25.4 mm [1.00 in.] for power supply handle) *Note: Dimension is longer than in the ML370 G1 Width 221 mm (8.690 in.) Height 445 mm (17.500 in.) (add 24.3 mm [0.955 in.] for feet) *The above dimensions are given in the tower orientation Weight (w/o drives): 23.06 kg (50.8 lb)
Q4.	What are the primary differences in features between the current and second generation ProLiant ML370 servers?
A4.	The physical dimensions are as follows:Length (with Bezel): 27.00" (add 1.00" for power supply handle) *Note: Dimension is longer than in the current model ML370 New industrial design with darker color palette Processor: Intel Pentium III SECC-2 Slot 1(cartridge style w/ 256K on die Cache), up to 1.0GHz vs. Intel Pentium 3 Flip Chip-PGA (512K on die Cache) 1.13GHz and higher Memory: 4GB max memory vs. 6GB max memory (2:1 Interleaved) with Online Spare Support Zero 66MHz PCI slots vs. 2 64Bit, 66MHz PCI (Hot Pluggable) Dual Channel Ultra 2 SCSI controller vs. Dual Channel Ultra 3 Hot Plug 2+1 Redundant Power Supply Solution vs. Simpler Hot Plug 1+1 Redundant Power Supply Solution Zero Hot Plug fans vs. Hot Plug Fans Standard with optional redundancy Second Generation supports Redundant ROM and ROM Based Setup Utility Completely redesigned chassis with tool free access to all major system components New Telco and Third Party Rapid Deploy Rail solutions Hot Plug Redundant Fans Second Generation supports Server Status LED
Q5.	What kinds of processors are supported on ML370 G2?
A5.	ML370 G2 supports the latest Pentium III technology. The supported processors are Pentium III 1.13Ghz and higher speeds with cache sizes of 512KB. The ProLiant ML370 G2 does not support any processors that have only 256KB cache (This includes PIII processors of 1GHz and below, and the desktop processors of 1.13Ghz and higher speeds). Compaq supports mixing of processor stepping in the system for a Dual Processor system. However, mixing of processor speed is not supported in this box.
Q6.	What are the new system health LEDs used for? What do the different colors mean (green, red, amber)
A6.	The new front panel and internal FRU LEDs are used to help diagnose a server failure. When an internal component fails, the indication is made on an internal component LED (amber) and on the front panel. If the item is serviceable without removing the server hood, as in the case of a redundant power supply failure, the External Health LED will illuminate. If the item is serviceable by removing the hood, as in the case of a fan failure, the Internal Health LED will illuminate. If no failures have occurred, the system health LEDs will be green. If a failure has occurred, but a redundant feature has enabled the system to continue running, the LED will be amber. If the failure is critical and is/has caused the system to shutdown, the LED will be red. These LEDs serve as local indicators for several failure conditions. Compaq Insight Manager will continue to report these, and many other failure conditions, as well.
Q7.	What agency certifications does the ProLiant ML370 G2 comply with?
A7.	The ProLiant ML370 complies with (but is not limited to) FCC (U.S. only) Class B DOC (Canada) Class B CE EN 55024, EN61000-3-2 VCCI Class II UL 1950 CSA 950 EN 60950 IEC 60950 CE
Q8.	What are the product specific options that are available for my new ProLiant ML370 Generation 2 server?
A8.	New! Hot Plug 2 Bay SCSI drive cage 2nd Processor Memory Kits Smart Array 5i (Slotless Dual Channel Ultra3 Smart Array Controller) 500W Hot Plug Redundant Power Supply Tower to Rack Conversion Kit Telco and Third Party Rapid Deploy Rail solutions Hot Plug Redundant Fan Kit For a complete list of supported options, please see the QuickSpecs
Q9.	Is the second processor option kit the same one used in the DL380 G2?
A9.	No, while the processors are the same, the heat sink is different as a result of the thermal challenges inherent in a 2U server. Therefore, the second processor option kits between the new ML370 and DL380 are different.
Q10.	Does Compaq offer any racking solutions for my ProLiant ML370 G2 in Telco and Third Party Racks?
A10.	Yes. New for this generation of server product, Compaq offers tool-less spring loaded rail solutions for Telco and third party racks.
Q11.	Does Compaq have any external modem support for this server?
A11.	Compaq does not produce or certify modems. Any 3rd party PCI 2.2 compliant internal modem or serial attached external modem should work. Please refer to each manufacturer's documentation for compliance.
Q12.	How do I connect up the Remote Insight Board Lights out Edition?
A12.	The Remote Insight Board Lights Out Edition is shipped with a 16-pin cable. This cable allows the Remote Insight board to be powered off of the system power supply. With this cable installed, there is no need to install the external AC power adaptor, or the external keyboard and mouse cable. All these signals are passed through the 16-pin cable to the system. The Remote Insight Board will still function when the system is powered off as long as the AC cord is connected to the system.
Q13.	If I purchase the optional 5i controller, do I lose the functionality of the internal dual channel SCSI controller?
A13.	No. The additional channels of the 5i controller are independent of the embedded SCSI controller. If you add the 5i controller, you will have 2 SCSI channels and 2 array channels.
Q14.	Is the optional Smart Array 5i the same as in the DL380? Can this upgrade be used in the ML370 G1 servers?
A14.	The options are functionally the same, however the mechanical boards are physically different. The Smart Array 5i board that ships standard in the DL380 cannot be used in the ML370 - and vice versa. Additionally, the Smart Array 5i option is not backward compatible with existing ML370 servers.
Q15.	Which tape devices are supported by the Smart Array 5i and Smart Array 5i Plus controller?
A15.	Internal 20/40-GB DAT, Hot Plug 215488-B21 Internal AIT 35-GB LVD, Hot Plug 216886-B21 Internal AIT 50-GB, Hot Plug 215487-B21 For a complete list of support devices, please see the Smart Array 5i controller QuickSpecs at http://www.compaq.com/products/servers/proliantstorage/arraycontrollers/smartarray5i/index.html#QuickSpecs
Q16.	Which slot should the RILOE board be installed? Is cable optimization available?
A16.	If your configuration includes the Remote Insight Lights-Out Edition board, you need to install this card in slot 6. Two connectors (16 Pin and 30 Pin) have been added to the system board to enable cable optimization and to eliminate the need of the loop-back cables and the external power brick.
Q17.	If I want to replace an option within the server with another that has the same specifications, will the server still be covered by the standard warranty?
A17.	No, unfortunately the scenario described will void the manufacturer's warranty. The replacement will not have been tested by our engineering staff and are therefore not supported. If this option is a requirement for your business, then Compaq will have to test and approve the option on a case-by-case basis.
Q18.	Will my new ProLiant ML370 support legacy Intel Pentium 3 processors?
A18.	No. The ProLiant ML370 Generation 2 and higher servers are designed to support the new 0.13 um processing technology from Intel. The physical form factor of the processor has changed from a cartridge style slot type processor to a pin grid array style processor. In addition to the physical differences, the voltage required is different for each processor. There are significant performance advantages with new processor.
Q19.	How long will my current ProLiant ML370 be available?
A19.	The current generation ProLiant ML370 1.0GHz will be available through the end of 2001.
Q20.	What is 2:1 interleaved memory and what is its primary advantage?
A20.	Very simply, memory interleaving requires that the memory be populated in pairs. Memory interleaving is a requirement of the chipset that has dual memory controllers. The advantage to this design is that the memory data path is doubled, from 64 bits to 128 bits per memory cycle, which leads to increased performance.
Q21.	How does Online Spare Memory work? Is it an automatic feature, or does it need to be configured? Does it require a re-boot of NT to take effect after a failure of the primary memory? What level of errors has to occur before the switch to the spare takes place?
A21.	The Online Spare feature is user configurable and requires the installation of the Compaq System Management Driver, which ships with SmartStart. Once the health driver is installed, it will monitor the status of the memory for single bit errors. (Compaq uses the same single bit error threshold used on the pre-failure warranty limit). If the threshold reaches the pre-determined limit, than System Management Driver will initiate a fail over through a BIOS call. The system BIOS will copy the content of all the failed memory to the spare bank, and upon completion will automatically switch over. It will not require re-boot of OS. The system will continue to run normally and the switch over is transparent to the OS. After switch over, the failed bank is no longer used. The failed bank can be replaced during the next scheduled system shutdown. The system will automatically switch back to the primary bank the next time you reboot the server.
Q22.	What is the memory requirement for Online Spare Memory?
A22.	The ML370 Memory option kit is setup to support the Online Spare Memory. In order to support online Spare Memory, only order memory kits supported by this server. The kit installed in bank C should be the same or larger than those installed in Bank A and Bank B. Please refer to your Setup and Installation Guide for more detail.
Q23.	How can I test my memory?
A23.	It is recommended that when installing new memory options, whether it is for the Online Spare memory, or just for increase capacities, that these memory be tested with your system when it is first installed. To do so, first install all memory options in the system. Second, enter RBSU and disable Fast POST option under Advanced Option menu and reboot This will allow system ROM to perform a read/write check to all the memory installed in the system. If you have System configured for Online Spare Memory, make sure you also disable that feature prior to performing the memory check. Otherwise, the online spare memory bank will not be checked. After the ROM have run through your entire memory and checked the entire memory space, enter RBSU again and enable the Fast POST option again and re-enable Online Spare memory feature.
Q24.	What operating system versions are supported on this server?
A24.	Click here for the list of operating systems supported on this server: OS Support
Q25.	What is the minimum version of SmartStart and drivers needed for this server?
A25.	SmartStart 5.10 is the minimum-shipping version for this server. If you use SmartStart's assisted path installation to load your operating system, SmartStart will load all needed drivers for your system. If you install via the manual path option, or do not use SmartStart, please be aware that you will likely require updated drivers for some of your storage components.
Q26.	What is the System Firmware Update utility and how can I use it?
A26.	The system firmware update utility can be downloaded and run as a component on a Windows 2000 or NT 4.0 server. The utility will immediately copy the new host firmware image, reboot the server, and the new firmware image will be effective. For more information on the system firmware update utility, see http://www.compaq.com/support/files/server/us/index.html.
Q27.	How can I use Compaq System Firmware Update components to update firmware on a remote server?
A27.	Using the setupc.exe command line Remote Deployment Utility in conjunction with System Firmware update components gives administrators the ability to update the system firmware on remote servers on their network. When the setupc.exe file is executed, it prompts the user for the image name and the target system to update. The utility will update the firmware, reboot the server, and the updated firmware version will be effective. For more information on the System Firmware Update utility, please see http://www.compaq.com/support/files/server/us/index.html.
Q28.	How do I run server diagnostics?
A28.	Server Diagnostics cannot be run through RBSU, but can be run by inserting the supported SmartStart CD into the Compaq ProLiant server. The SmartStart CD will have the same functionality for server diagnostics as in previous releases.
Q29.	What is ORCA and how does it work?
A29.	Online RAID Configuration Utility (ORCA) is a new utility that allows users to configure array controllers. This utility is similar to the ACU loaded through SmartStart, but does not require the user of diskettes or CDs. ORCA allows the user to create and delete logical drives, set interrupts, and set boot controller order, and is loaded by pressing F10 when prompted at POST.
Q30.	Why was IRC removed and what happened to that functionality?
A30.	Integrated Remote Console (IRC) was a text-based utility enabled through the host ROM that allowed users to enable remote management of a Compaq ProLiant server via a modem connection. Compaq now supports the Remote Insight Board (and the Remote Insight Lights Out-Edition) as the preferred solution for remote management. This PCI adapter provides a web-based graphics management solution. For additional information on RILOE, see http://www.compaq.com/lights-out.
Q31.	How does Redundant ROM provide additional system availability?
A31.	The ROM is divided into to logical parts. When the system boots, the primary ROM side is executed and used in server operation. During a ROM flash, the backup side is flashed. Once the flash is fully completed, the backup side now becomes primary. If under rare conditions your flash does not complete safely, potentially due to interruption of power, the backup will be available to boot the system. In the situation where both images are valid, the user can select with image to use as at boot time.
Q32.	How can I set the embedded NIC as the boot controller?
A32.	Compaq ProLiant server ROMs follow the BIOS Boot Specification (BBS). One requirement of the BBS is that the user must be able to specify a NIC as the boot device for PXE. To set the NIC as the first boot device, enter RBSU and set the boot controller order to first for the embedded NIC that is PXE enabled. By default, the server will boot in the following order: floppy, CD-ROM, Hard Disk Drives, NIC 1 (via PXE).
Q33.	What is the scripting toolkit and how can I use it?
A33.	The SmartStart Scripting Toolkit is a utility that allows users to setup a software repository that can be used for unattended OS installation. The scripting toolkit can be used to create a replicated configuration for mass deployment of Compaq servers. The toolkit uses hardware specific configuration files to replicate the server configuration. The toolkit also uses a text file to provide OS installation parameters for unattended installation. The toolkit is SoftPaq 14288 and can be downloaded at "http://www.compaq.com/support/files/server/us/revision/2663.html
Q34.	What USB support is included with my ProLiant server?
A34.	Compaq provides both standard USB support and legacy USB support. Standard support is provided by the operating system (OS) through the appropriate USB device drivers. Compaq provides support for USB devices prior to the operating system loading through legacy USB support, which is enabled by default in the system ROM. Click here for more information: http://www.compaq.com/products/servers/platforms/usb-support.html.
Q35.	What devices are supported by the 2-Bay SCSI Drive Cage?
A35.	All hot pluggable SCSI devices that are up to 1.6" in form factor are supported by this option.
Q36.	Can the 2-Bay SCSI Drive Cage be installed on the primay SCSI bus as an expansion of the primary drive cage, or does it have to run on a separate bus?
A36.	The 2-Bay SCSI Drive Cage can be run off any supported SCSI controller, but must have a SCSI port of its own. This is due to the need for a point to point cable (non terminated cable). Therefore, no other hard drives or drive cages can be attached to the cage's SCSI cable.
Q37.	What is the SCSI ID when the 2-Bay SCSI Drive Cage is installed?
A37.	The drive cage's installed devices will have ID 0 (bottom) and ID 1 (top). It does not daisy chain off of any other backplanes.
Q38.	Will the ML370 G2 rack model mount in an HP branded rack?
A38.	The ML370 G2 will fit into HP Rack System /E and HP Systems round hole racks provided that the 3rd party rack kit (CPQ p/n 231122-B21) is purchased as a separate option.
Q39.	Will the 3rd party rack solution enable the ML370 G2 to be deployed in any non-Compaq / HP rack?
A39.	While impossible to test in all racks, we have found that the 3rd party solution works in almost all cases. The design is highly adjustable to fit most major competitors rack offerings.